1. Returns accepted within 14–30 days of purchase.
Items returned after this period may only qualify for store credit or exchange.
2. Item Condition
Returned clothing must meet certain conditions.
Typical requirements:
Unworn and unwashed
Original tags attached
Original packaging (if applicable)
No stains, odors, or damage
3. Proof of Purchase
Customers must provide proof that they bought the item.
Accepted proofs:
Receipt
Order confirmation email
Invoice
4. Refund Method
How customers receive their refund.
Common options:
Refund to the original payment method
Store credit if receipt is missing
Processing time usually 5–10 business days
5. Exchanges
Customers can exchange items for:
Different size
Different color
Another item of equal value
6. Non-Refundable Items
Some items cannot be returned for hygiene or clearance reasons.
Common exclusions:
Underwear or swimwear
Sale or clearance items
Gift cards